FAQ
Payments
Insufficient funds – Please ensure your account has enough balance.
Incorrect payment details – Double-check your card number, expiration date, CVV, or billing address.
Card restrictions – Some banks block international or online transactions by default.
Payment gateway issues – Temporary issues may occur with the payment provider.
Security concerns – Your bank may have flagged the transaction for security reasons.
What to do:
Try a different payment method or card.
Contact your bank to check if the transaction was blocked.
Clear your browser cache or try a different browser.
If the issue persists, please contact our support team for assistance.
Check Eligibility – Ensure your purchase meets our refund policy criteria (e.g. within the refund period, unused service/product, etc.).
Contact Support – Reach out to our customer support team via the Contact Us page or email us at info@forsati.org.
Provide Details – Include your order number, reason for the refund request, and any relevant documentation or screenshots.
Processing Time – Once approved, refunds are usually processed within 1–3 business days, depending on your payment method.
For more details, please review our Refund Policy.
Choose Your Product/Service – Add the item(s) you wish to purchase to your cart.
Go to Checkout – When you’re ready, proceed to the checkout page.
Enter Your Coupon Code – In the field labeled “Coupon Code” or “Promo Code”, enter your code exactly as it appears.
Apply the Code – Click “Apply” and the discount will be reflected in your total.
Please note:
Only one coupon can be used per order.
Coupons must be valid and not expired.
Some items may be excluded from promotions.
If your code isn’t working, double-check for typos or contact our support team for help.
Log into your account.
Go to your Profile or Account Settings.
Click on “Edit” or “Update Name.”
Enter your new name and save the changes.
⚠️ Note:
Some platforms may require identity verification before allowing a name change.
If you’re unable to change it manually, please contact our support team for assistance.
Suggestions
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Log into your account.
Go to your Profile or Account Settings.
Click on “Edit” or “Update Name.”
Enter your new name and save the changes.
⚠️ Note:
Some platforms may require identity verification before allowing a name change.
If you’re unable to change it manually, please contact our support team for assistance.
